Free SHIPPING on all prepaid orders ! Happy Shopping

Return and Refund Policy

Customers are required to peruse and understand the terms of our Return and Refund Policy. If you do not agree to these terms contained in our Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using Hy5. The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on Hy5.

Can I cancel or change my order after it has been placed?
Orders can only be canceled if the request is made within a few hours of the order being placed. Unfortunately, once an order is placed, it immediately goes to our warehouse for fulfillment and cannot be changed. Additionally, promotional and discount codes cannot be applied post-order, nor can their effects.

To return a product ordered from Hy5, just follow below procedure:
Hy5 offers you hassle-free Returns. You may return any unopened item in its original packaging, Within 7 days of shipment receipt, for a full refund (less courier/shipping charges).

If for any reason you are not satisfied with the product, please return the material back to us and we will issue a full refund (less courier/shipping charges) upon receipt of material & quality check. When you return a product, please email us the reason and we will send you an RMA number and address where to return the product. Please place the item along with the with RMA number, original invoice into secure packaging, and ship it back to the address given in the email you received. Rest assured, we will refund the full cost of the returned item, less courier charges. This policy does not apply to custom printed orders. Custom printed orders are non-returnable.

Please do not return the product to the same courier person who delivers the order. An RMA number is compulsory to process returns. The same can be generated by sending us an email. To avoid any confusion or delays, our logistics partners are instructed to not accept a package as a return while performing a package delivery.

If you receive a damaged item from Hy5:
We take great care in packaging our products so they are transport-worthy. Nonetheless, if an item ordered by you on Hy5 was delivered in a damaged condition, please email us at officialhyfive@gmail.com within 4 hours of material receipt along with multiple photographs of the unopened package illustrating the damage. We will contact the logistics partner and initiate a transit damage claim if applicable. Once the claim is approved and material received back to us, replacements will be sent out to you.

Reviews

Let customers speak for us

134 reviews
75%
(101)
21%
(28)
3%
(4)
0%
(0)
1%
(1)
Excellent
Best food wrapping paper ever